URL PATH:
Digital Performance Standard criterion 2: measure the availability of your digital service
… its digital services landscape. The Digital Performance Standard sets the expectation that at a minimum agencies … of the digital service, in line with the industry-standard approach. Where your agency has a mature monitoring … of your digital service Next page … Digital Performance Standard criterion 2: measure the availability of your …
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Digital Performance Standard criterion 3: measure the success of your digital service
… benefits of its ICT investments. The Digital Performance Standard sets the expectation that, at a minimum, agencies … is meeting customer needs Next page … Digital Performance Standard criterion 3: measure the success of your digital …
URL PATH:
Digital Performance Standard criterion 5: analyse and report your digital performance
… report (with evidence) that the Digital Performance Standard has been, or will be, applied to the digital … evidence) how you have applied the Digital Performance Standard to the digital service Operations: report (with … the planned approach to applying the Digital Performance Standard Contestability : explain the plan and approach for …
URL PATH:
Digital Access Standard criterion 1: understand how your users access services
… – Define your service offering Next page … Digital Access Standard criterion 1: understand how your users access …
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Digital Access Standard criterion 3: use the AGA to find reusable platforms and capabilities
… and Digital Government Strategy (DDGS) Digital Service Standard (DSS) Digital NSW: Design Standards Criterion 4 … the decision-making framework Next page … Digital Access Standard criterion 3: use the AGA to find reusable platforms …
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Digital Performance Standard criterion 4: measure if your digital service is meeting customer needs
… services landscape. Customer satisfaction is an industry-standard measure of digital service quality. At a minimum, … Customer satisfaction is a widely implemented, industry-standard measure of digital service quality. There are many … your digital performance Next page … Digital Performance Standard criterion 4: measure if your digital service is …
URL PATH: /sites/default/files/documents/2024-10/DX%20Policy%20-%20Compliance%20and%20Reporting%20Framework%20-%20FINAL%20PDF.pdf
… Policy and accompanying standards Version 1.0 digital standard series Digital Transformation Agency © Commonwealth … Policy’s standards include the: • Digital Service Standard, which aims to ensure consistent and high-quality … service delivery across government. • Digital Inclusion Standard, which aims to ensure services are designed to be …
URL PATH: /sites/default/files/documents/2024-08/Digital%20experience%20policy%20exemption%20guide%20r3.pdf
… Policy and accompanying standards Version 1.0 digital standard series Digital Transformation Agency © Commonwealth … Digital Service Standard … Digital Inclusion Standard … Digital Access Standard … Digital Performance Standard … suite of standards includes the: • Digital Service Standard, which ensures consistent and high-quality digital …
URL PATH: /sites/default/files/documents/2024-07/24-0033%20digital%20experience%20policy%20FINAL%20Acc%20r2_KC_UA.pdf
… for all people and business Version 1.0 digital standard series Digital Transformation Agency © Commonwealth … Digital Service Standard … Digital Inclusion Standard … Digital Access Standard … Digital Performance Standard … (IOF), with the exception of the Digital Service Standard and the Digital Inclusion Standard, which apply …
Connect with the digital community
Share, build or learn digital experience and skills with training and events, and collaborate with peers across government.