Digital Performance Standard
The Performance Standard establishes a consistent approach to reporting and analysis, supporting data-driven decision-making and helping to embed performance management into everyday digital service delivery.
The Performance Standards builds upon Criterion 9- Monitor Your Service of the Digital Service Standard. It ensures that agencies collect and share meaningful performance data to improve outcomes for people and business.
The Performance Standard aligns with the Australian Government’s Data and Digital Government Strategy, which puts people and business at the centre of digital government services.
The Performance Standard is part of a broader suite of guidance that supports the Digital Experience Policy. This whole-of-government policy aims to improve the digital experience for people and business, and includes supporting standards for inclusion, performance, and access.
The criteria
The Performance Standard consists of 5 criteria.
Each criterion is accompanied by:
- an explanation of its purpose
- your responsibilities in meeting it
- when it should be applied within the Service Design and Delivery Process
- suggested activities to apply it
- further resources and guidance.