Services covered by the Digital Performance Standard
The Digital Performance Standard is mandatory and applies from 1 January 2025 to digital services that are:
- subject to the requirements of the Investment Oversight Framework
- new or replacement public-facing services.
Example – designing new services or redesigning services
Agencies that meet the above criteria will need to plan for a monitoring framework to be implemented as part of their proposals. The planned approach will be assessed during the Prioritisation and Contestability states and the progress tracked during the Assurance state. To fulfill the Digital Performance Standard, digital service performance monitoring and reporting processes must be operational when the service goes Live.
Services not covered by the Digital Performance Standard
The Digital Performance Standard does not apply to:
- state, territory or local government services
- personal ministerial websites that contain material on a minister’s political activities or views on issues not related to their ministerial role
- Australian Public Service (APS) staff-facing services
- ICT systems that do not have a public-facing interface.
Services not covered by the Digital Performance Standard, such as staff-facing services, may choose to apply the Digital Performance Standard to improve their digital services.
Some services may request an exemption from the Digital Performance Standard. See the Exemptions section below.
Exemptions
The DTA acknowledge that some agencies may be unable to meet one or more of the criteria set out by the Digital Performance Standard due to a range of circumstances. These circumstances may include, but are not limited to:
- legacy technology barriers that the agency cannot reasonably overcome
- substantial financial burden caused by changing a service to meet criteria.
Exemptions may be granted for one or more of the criteria set out by the Digital Performance Standard. This will be assessed on a case-by-case basis. Exemptions must be applied for through the DTA.
Further information can be found in the Digital Experience Policy Exemption Guide.