Measuring success of the Digital Access Standard
The DTA will measure success by reporting on agencies’ compliance with the Digital Access Standard.
The DTA will provide oversight of adherence to the Digital Access Standard by collecting data from agencies through existing DTA data collection mechanisms, such as the digital and ICT Approved Programs Collection (referred to as Wave).
Agencies will be required to report outcomes to the DTA to maintain a Digital Register to track the digital landscape across the Australian Government. The DTA will require agencies to report when new access points are created, and where changes to existing access points are made, including how these access points interact with digital services. Reporting for the Digital Access Standard will be required:
- for digital services for individuals suitable for myGov from 1 January 2025
- for all other public-facing digital services from 1 January 2026.
This register will allow the DTA to track the landscape of entry points and front doors across government to manage the performance of the Digital Access Standard and provide advice to government on refining the digital landscape of service experiences. New access point updates to the register will be informed by data provided through IOF reporting processes and will support reuse of government systems through the Australian Government Architecture.