Make content accessible: Simplify language, provide consistent navigation, and minimise distractions on interfaces to help users access content. Use proper heading structures, descriptive links, and alternative text for images to enhance the user experience. Offer multilingual support to cater to a diverse range of users and make sure translations are accurate and maintain the same level of accessibility.
Leverage technology: Leverage Australian Government technology options and anticipate how emerging technologies, such as artificial intelligence impact accessibility. Use automated accessibility testing where appropriate, in addition to testing services with real people. These tools can help identify common issues and streamline the testing process.
Keep technology compatible: While services may be inclusive, they can remain inaccessible if they do not work with the tools users rely on. To mitigate this, keep your technology compatible with assistive technologies such as keyboard inputs, voice commands and screen readers. Update software, plugins and third-party tools as your service evolves. As new features are deployed, provide users with time to learn not only the new features of the service, but also how to use them with assistive technologies
Ensure accessibility in procurement: When procuring services, determine if the proposed solution can be used by everybody. Include accessibility requirements in your procurement processes so vendors adhere to accessibility standards when developing components for your digital services. Where appropriate, refer to established standards.
Train your team: Make sure teams are well-versed in accessibility principles that empower them to incorporate best practices throughout the service lifecycle. Engage with accessibility experts during the design and development process and use their insights to overcome potential accessibility challenges.
Regularly update documentation: Keep accessibility documentation current. This includes guidelines, standards and resources. Provide accessible support resources such as tutorials and contact information that will empower users to find the help they need, when they need it.
