Transition approach
The implementation of the Digital Inclusion Standard will be phased to give agencies time to plan and update their services.
- Phase 1: 1 January 2025 – New services
- Phase 2: 1 January 2026 – Existing public-facing services
The DTA will regularly review the Digital Inclusion Standard and make improvements as government service delivery and digital services mature. Improvements will be made in line with agency application and feedback.
Phase 1 – New services
From 1 January 2025, services that meet the following criteria will be required to meet the Digital Inclusion Standard:
- public or staff-facing
- owned by non-corporate Commonwealth entities
- new (including redesigned) informational and transactional services.
Phase 2 – Existing public-facing services
From 1 January 2026, services that meet the following criteria will be required to meet the Digital Inclusion Standard:
- public-facing
- owned by non-corporate Commonwealth entities
- all existing informational and transactional services.
Note: existing staff-facing services are excluded.