Transition approach
The Digital Access Standard will be implemented in phases to target the requirements for agencies to connect new services for individuals to myGov. This will be followed by further decision-making principles that will consider digital service access more broadly.
- Phase 1: 1 January 2025 – New and replacement digital services for individuals suitable for myGov
- Phase 2: 1 January 2026 – All other new and replacement public-facing digital services for individuals as well as those for businesses and providers.
The DTA will regularly review the Digital Access Standard and make improvements as government service delivery and digital services mature. Improvements will be made in line with agency application and feedback.
Phase 1 – Services for individuals suitable for myGov
From 1 January 2025, services that meet the following criteria will be required to meet the Digital Access Standard.
- owned by non-corporate Commonwealth entities
- informational or transactional
- authenticated or unauthenticated
- new or replacement services
- public-facing digital services for individuals suitable for myGov.
New and/or replacement digital services for individuals suitable for myGov from 1 January 2025
Any new digital or ICT-enabled proposals coming forward in the 2025-26 Budget that have a public-facing portal must meet the requirements of the Digital Access Standard, as per the Investment Oversight Framework (the IOF). Agencies will be required to demonstrate they have considered the criteria of the Digital Access Standard.
Phase 2 – All other public-facing services for individuals as well as those for businesses and providers
From 1 January 2026, services that meet the following criteria will be required to meet the Digital Access Standard:
- owned by Australian Government entities
- informational or transactional
- authenticated or unauthenticated
- new or replacement services
- all public-facing digital services.
New and/or replacement digital services (beyond individual services using myGov) from 1 January 2026
Any new digital or ICT-enabled proposals coming forward in the 2026-27 Budget that have a public-facing portal must meet the requirements of the Digital Access Standard, as per the IOF.