Transition approach
Implementation of the Digital Service Standard is phased to give agencies time to plan and update their services.
- Phase 1: 1 July 2024 – New services
- Phase 2: 1 July 2025 – Existing public-facing services.
Phase 1 – New services
From 1 July 2024, services that meet the following criteria will be required to meet Version 2.0 of the Digital Service Standard:
- public or staff-facing
- owned by non-corporate Commonwealth entities
- new informational and transactional services.
Example – new services designed or redesigned from 1 July 2024
Any new digital or ICT-enabled proposals coming forward in the 2024-25 MYEFO context will need to meet the requirements of the Digital Service Standard Version 2.0, as per the Investment Oversight Framework.
Phase 2 – Existing public-facing services
From 1 July 2025, services that meet the following criteria will be required to meet Version 2.0 of the Digital Service Standard:
- public-facing
- owned by non-corporate Commonwealth entities
- all existing informational and transactional services.
Note: existing staff facing services are excluded.
Example – existing public-facing services
Public-facing services in existence prior to 1 July 2024 will be required to update their services to meet the requirements under Version 2.0 of the Digital Service Standard from 1 July 2025 or seek an exemption from the DTA.
As government service delivery and digital services mature, the DTA will review the Digital Service Standard and make improvements in line with agency application and feedback.