Measuring success of the Digital Inclusion Standard
We will measure success by reporting on agencies’ compliance with the Digital Inclusion Standard.
The DTA will provide oversight of adherence to the Digital Inclusion Standard by collecting self-assessed and quantitative data from agencies. The Digital Inclusion Standard will be implemented in line with existing processes, such as the IOF and Wave, where appropriate, to reduce administrative and compliance burden on agencies.
Agencies are required to report on their compliance with the Digital Inclusion Standard to the DTA within specified timeframes and maintain continuous improvement against performance measures.
- For new services, this will apply from 1 January 2025 through existing processes as highlighted in the Alignment with the IOF section.
- For existing public-facing services, this will apply from 1 January 2026 through existing mechanisms, such as Wave, where appropriate.
The DTA will engage with stakeholders on compliance implications and develop a reporting framework prior to reporting requirements coming into place.