Meeting the Digital Service Standard
The Digital Service Standard is made up of 10 criteria to help government agencies design and deliver services that are user-friendly, inclusive, adaptable and measurable.
To successfully apply Digital Service Standard, government agencies must meet all the criteria.
The Digital Service Standard expects that agencies are working in an agile way, based on agile values and principles and using agile tools and techniques. Each criterion links to the most relevant stage/s of the Service design and delivery process. However, agencies are strongly encouraged to consider how the criterion applies across the whole service lifecycle and not just in the single phase identified.
It is recommended that agencies consider the non-digital experience of users to make sure services are inclusive and accessible for all.