Measuring success of the Digital Service Standard
We will measure success by reporting on agencies’ compliance with the Digital Service Standard.
The DTA will provide oversight of adherence to the Digital Service Standard by collecting self-assessed and quantitative data from agencies. The Digital Service Standard will be implemented in line with existing processes, such as the IOF and Wave, where appropriate, to reduce administrative and compliance burden on agencies.
Agencies must report on compliance with the Digital Service Standard to the DTA within specified timeframes and maintain continuous improvement against performance measures.
- For new services, this will apply from 1 July 2024.
- For existing public-facing services, this will apply from 1 July 2025.
We will engage with stakeholders on the implications of compliance and develop a reporting framework before reporting requirements are put in place.