Managing teams
Learn how to manage a multi-disciplinary team to design, build and maintain your service.
Multidisciplinary teams make it easier to build services
A digitally capable team start working together quickly to build momentum. Team members should have experience working in a multidisciplinary way, or the capability to work in this way. They will need to have the right mindset and skills. They should be open to new ways of thinking and working.
A multidisciplinary team has the capability and skills to deliver the service and the authority to make decisions. The team works independently and minimises dependencies that delay delivery. It is usually small, with fewer than 10 members.
A multidisciplinary team uses in-depth user research. This helps the team decide what to build and how to deliver it. This means services are:
- built using user-centred design – developed in iterations and closely with users
- guided by data and testing – they reflect the actual user journey
- focused on the end-to-end experience – they are simpler, clearer and faster.
Multidisciplinary teams are typically multiskilled and can work across disciplines.