myGov decision-making framework

This myGov Decision-making framework helps you decide if you should connect your service to myGov.

First, think about your users. Make the most of existing access points by understanding where users already go to access digital government services.

Next, look at the service offering. Understand what capabilities are needed to support the new service. Use familiar platforms, products and capabilities. Refer to the myGov Platform Capability and Functions overview PDF.

Then, check for limitations. Consider if there are any challenges making the new service available through an existing access point. Engage with delivery partners to assess how these could be overcome. For example, could there be technical issues interfacing with legacy internal systems or legal barriers such as data sharing.

Finally, assess the investment. Determine if using an existing access point is not prohibitive on the basis of investment required and if the cost of using the existing portal is outweighed by the benefits. . For example, investment to uplift an existing portal is outweighed by a significantly better experience for users.

A 4-step decision-making framework about whether you should use myGov for your service. For a detailed description of this image, navigate to the image description below.

Note: this content is a decision tree. The first three steps have two questions. If you answer yes to either question, you progress to the next step. If you answer no to both questions, you may be eligible for an exemption. The fourth step is a yes or no question.
1. The first step is ‘Know your user’. Do your users currently engage with government services via myGov? If yes, continue to the next step. If no, could your users access myGov? If yes, progress to the next step. If no, you may be eligible for an exemption from using myGov. Please refer to the Exemption Guide for more information.
2. The second step is ‘Service offering’. Do the capabilities offered by myGov address your service’s needs? Refer to the myGov Platform Capability and Functions overview PDF. If yes, continue to the next step. If no, could your service’s requirements be built into myGov? If yes, continue to the next step. If no, you may be eligible for an exemption from using myGov. Please refer to the Exemption Guide for more information.
3. The third step is ‘Limitations’. Is your service free from limitations that could impede the use of myGov? If yes, continue to the next step. If no, can these limitations be overcome? If yes, continue to the next step. If no, you may be eligible for an exemption from using myGov. Please refer to the Exemption Guide for more information.
4. The fourth and final step is ‘Assess the investment’. Would connecting your service to myGov be cost effective? If yes, you should engage with Services Australia to connect your service to myGov. If no, you may be eligible for an exemption from using myGov. Please refer to the Exemption Guide for more information.

Download the myGov decision-making framework

Accessibility note: due to the nature of flow diagrams, they cannot be made truly accessible as the reading order will change based on the route followed.

myGov decision-making framework r5.pdf (pdf, 177.99 KB)
LAST UPDATED: 30 Jul 2024

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myGov decision-making framework

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