Digital Experience Policy Timeline
The Digital Experience Policy including the updated Digital Service Standard 2.0 and 3 new standards come into effect on the rolling timeline below.
Digital services as defined by the Digital Service Standard
This includes:
- Informational services – which provide information such as reports, fact sheets or videos to users.
- Transactional services – which lead to a change in government-held records, typically involving an exchange of information, money, licences or goods.
From January 1 2025:
- Proposals for new digital services – will be assessed through the Digital and ICT Investment Oversight Framework (IOF)
- Existing services – will be assess at relevant points throughout the IOF.
The timeline
For new public-facing services:
- The Service Standard will apply on 1 July 2024
- The Inclusion Standard will apply on 1 January 2025
- The Performance Standard will apply 1 January 2025.
For new public-facing services for individuals suitable for myGov:
- The Access Standard will apply on 1 January 2025.
For new public-facing services for all including business and providers:
- The Access Standard will apply on 1 January 2026.
For new staff-facing services:
- The Service Standard will apply on 1 July 2024
- The Inclusion Standard will apply on 1 January 2025.
For existing public-facing services:
- The Service Standard will apply on 1 July 2025
- The Inclusion Standard will apply on 1 January 2026.