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Digital Experience Toolkit
Service design and delivery process

Service design and delivery process

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Digital Experience Policy

Service design and delivery process

The service design and delivery process guides teams to deliver simple and seamless services.

Communicate the benefits of service design and delivery
Own the whole user experience
Discovery stage: exploring the problem
Alpha stage: testing hypotheses
Beta stage: building and testing the service
Live stage: improving the service

Connect with the digital community

Share, build or learn digital experience and skills with training and events, and collaborate with peers across government.

Join the Digital Profession

An initiative of the Digital Transformation Agency

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