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Previous criterion
Go back to the Digital Service Standard.
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Criterion 3 – Protect users
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Create an environment where users feel safe to foster trust and participation for a more inclusive digital community.
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Your responsibilities
To successfully meet this criterion, agencies need to:
- establish and maintain a safe digital environment for users
- counter scams and misinformation
- provide transparency and feedback loops.
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When to apply
Apply Criterion 3 throughout Live as you build and maintain a safe user environment.
Revisit this criterion across the Service design and delivery process to ensure Safety by design principles are incorporated where appropriate.
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Questions for consideration
- How can we establish confidence and trust among users?
- Are we clear about potential risks to users and proactive in mitigating these risks?
- How can we monitor and respond to safety-related incidents quickly?
- Have we incorporated safeguards that allow services to be used in public spaces, such as libraries and service centres?
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Suggested activities to apply it
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Provides a whole-of-government arrangement for the measurement of website traffic to gov.au domains using Google Analytics
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Visit the Australian Government Digital ID website
Reducing the need to take ID documents to a government shop front and replacing using multiple logins to access different digital services.
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Digital Service Standard
The Digital Service Standard (the Standard) establishes the requirements for designing and delivering digital government services. The Digital Service Standard puts people and business at the centre of government digital service delivery. It guides digital teams to create and maintain digital services that are:
- user-friendly
- inclusive
- adaptable
- measurable.
Connect with the digital community
Share, build or learn digital experience and skills with training and events, and collaborate with peers across government.