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Buying and selling ICT to government
News and information on sourcing ICT products and services for government -
Digital Experience
Information and tools for the Digital Experience Policy -
Digital Inclusion Standard
Find out how to meet the Digital Inclusion Standard -
Criterion 1. Have a clear intent
Digital Service Standard 2.0 criterion 1: have a clear intent -
Criterion 2. Know your user
Digital Service Standard 2.0 criterion 2: know your user -
Tell us what you think about digital.gov.au Beta
Tell us what you think of the digital.gov.au beta -
Criterion 3. Leave no one behind
Digital Service Standard 2.0 criterion 3: leave no one behind -
Criterion 4. Connect services
Digital Service Standard 2.0 criterion 4: connect services -
Criterion 5. Build trust in design
Digital Service Standard 2.0 criterion 5: build trust in design -
Criterion 6. Don’t reinvent the wheel
Digital Service Standard 2.0 criterion 6: don’t reinvent the wheel -
Criterion 7. Do no harm
Digital Service Standard 2.0 criterion 7: do no harm -
Criterion 8. Innovate with purpose
Digital Service Standard 2.0 criterion 8: innovate with purpose -
Criterion 9. Monitor your service
Digital Service Standard 2.0 criterion 9: monitor your service -
Criterion 10. Keep it relevant
Digital Service Standard 2.0 criterion 10: keep it relevant -
Transition approach
Transitioning to the Digital Inclusion Standard -
digital.gov.au beta
digital.gov.au is a gateway for all things digital across government agencies and portfolios -
A deliberate effort to challenge assumptions and design for marginalised users will ensure the service is inclusive, accessible and useful for all.
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Designing and building a connected, interoperable service grants users a simple, seamless experience and enables government to function as one.
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When to apply
Apply Criterion 4 throughout Beta to ensure smooth integration with other government services and systems.
Adhere to this criterion across the Service design and delivery process whenever new functionality, integrations or upgrades are introduced.
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Questions for consideration
- How will this service integrate with existing systems and data?
- What standardised protocols will be used to exchange data?
- How will we test for smooth interoperability with other platforms?
- How will the service accommodate future growth and change?
- What information does government already hold that the service could reuse?
- Which mechanisms will allow users to opt in or out of data sharing?
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Making sure the service is useful, easy, inclusive, transparent and stable will build users’ trust and confidence in government.
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Your responsibilities
To successfully meet this criterion, agencies will need to:
- adopt transparent data handling
- implement security measures
- maintain a reliable service
- be accountable for the service.
Connect with the digital community
Share, build or learn digital experience and skills with training and events, and collaborate with peers across government.