• Downloadable resources

  • Introduction

    The DAS is not mandating one login for users or a single front door for government digital services, but careful consideration into the creation of new access points and investigation into the benefits of the consolidation of multiple access points. Australian Government digital services are currently dispersed across multiple agency websites, portals and apps. This means that people need to understand how government works to find the support and services they need, leaving them to navigate a fragmented and decentralised digital government landscape. The myGov User Audit called for a consolidation of digital services across government to stop this situation from worsening. A coordinated approach moving government agencies towards a more centralised digital landscape is needed to support people in navigating government services.  The DAS is part of a suite of standards and guidance that sits within the Digital Experience Policy (DXP). The DXP supports a whole-of-government (WofG) focus on improving the experience for people and businesses interacting digitally with government information and services. The DXP includes a suite of standards and guidance that supports agencies to deliver more cohesive and consistent digital experiences, including (but not limited to) the Digital Service Standard, the Digital Inclusion Standard, and the Digital Performance Standard. Digital Access Standard Page 2 The DAS is an extension of Criterion 4 ‘Connect services’ and Criterion 6 ‘Don’t re-invent the wheel’ of the DSS to support a common experience for users. The DAS sets criteria that agencies must meet to determine where their new digital service fits into the whole-ofgovernment digital service landscape. The criteria will help agencies assess whether a new access point is required or if they can reuse existing platforms and capabilities. This policy will ensure agencies design and deliver digital services in consideration of broader government landscape, including the Data and Digital Government Strategy (DDGS) the Digital Service Standard (DSS) and The Digital and ICT Reuse Policy. The DAS supports the DDGS and DSS by promoting consistency across digital services and ensuring services: • are accessible • are secure • are transparent, and • meet the needs of people and business

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