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Featured initiatives
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What is the Digital Inclusion Standard
The Digital Inclusion Standard sets the requirements for inclusive and accessible digital government experiences.
The Data and Digital Government Strategy (the Strategy) sets a mission for the government to deliver for all people and businesses by embedding inclusion and accessibility at the heart of everything we do. The Digital Inclusion Standard advances this mission, providing agencies with practical advice and guidance on what digital inclusion means and how to apply it.
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There are considerable benefits to a more inclusive Australia where everyone has the same opportunity to participate – both socially and economically.
The Strategy
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The Digital Inclusion Standard incorporates a wealth of thinking and research traditionally residing within siloed user groups. It seeks to build upon and elevate these best practices to a whole-of-government (WofG) level to foster greater digital inclusion and accessibility for all people and business.
The Digital Inclusion Standard is part of a suite of standards and guidance that sits within the Digital Experience Policy (DXP). The DXP supports an Australian Government focus on improving the experience for people and businesses interacting digitally with government information and services. The DXP includes a suite of standards and guidance that supports agencies to deliver more cohesive and consistent digital experiences, including (but not limited to) the Digital Service Standard, the Digital Performance Standard, and the Digital Access Standard.
The Digital Inclusion Standard builds upon the new Digital Service Standard Criteria 3 – Leave No One Behind forming part of a set of standards and guidelines committed to improving digital experiences across government.
The scope of the Digital Inclusion Standard aligns to a Digital Experience (see definition). The Digital Inclusion Standard does not attempt to address barriers related to:
- Access/Infrastructure
- Affordability
- Non-digital
These issues are the focus of a range of government digital inclusion programs and initiatives.
Services covered by the Digital Inclusion Standard
The Digital Inclusion Standard is mandatory and applies to digital services that are:
- owned by non-corporate Commonwealth entities
- informational or transactional
- new or existing public facing
- new staff facing
They may be provided through a website, mobile app or other digital platform. Enforcement of the Digital Inclusion Standard will be introduced in 2 phases. Refer to the Transition
Approach section for details about the 2 phases. -
Informational services
Informational services provide information, such as reports, fact sheets or videos, to users.
They may include:
- government agency websites
- smart answers and virtual assistants
- e-learning
- publications
- multimedia
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Digital Experience Policy
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Your responsibilities
To successfully meet this criterion, you need to:
- develop a business case for change
- survey the policy and service landscape
- understand your service’s life cycle
- adopt an agile methodology
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Criterion 2 – Know your user
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Criterion 3 – Leave no one behind
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Criterion 4 – Connect services
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Transactional services
Transactional services lead to a change in government-held records, typically involving an exchange of information, money, licences or goods.
Examples of transactional services include:
- submitting a claim
- registering a business
- updating contact details
- lodging a tax return
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Criterion 5 – Build trust in design
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Criterion 6 – Don’t reinvent the wheel
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Staff-facing services
Staff-facing services provide information or support transactions to government employees.
They may include:
- intranets
- learning management systems
- records management systems
- case/client management systems
- decision-making systems
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Connect with the digital community
Share, build or learn digital experience and skills with training and events, and collaborate with peers across government.