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Visit the Australian Government Architecture website
Deliver capabilities faster and in a way that is consistent, interoperable, promotes reuse, represents less risk and ensures value for money.
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Stay informed
To stay informed about the AGA, please join the Architecture Community of Practice by emailing architecture@dta.gov.au or directly through joining the APS Digital Profession.
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Understanding how a service impacts users’ digital rights and privacy will protect them from adverse and unintended consequences.
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Your responsibilities
To successfully meet this criterion, agencies will need to:
- protect users’ digital rights
- understand privacy impacts
- understand the limits of data.
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Questions for consideration
- Are there any adverse or unintended consequences foreseeable?
- Which user rights will be most affected?
- What data is drawn upon for decision-making?
- How will the findings of a Privacy Impact Assessment be addressed?
- How is the collection, use and storage of data being made clear to users?
- How is users’ informed consent being obtained?
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Your responsibilities
To successfully meet this criterion, agencies will need to:
- protect users’ digital rights
- understand privacy impacts
- understand the limits of data.
When to apply
Apply Criterion 7 throughout Discovery, Alpha, Beta and Live to identify and manage existing and emergent risks to users.
Adhere to the criterion through the entire life of a service to minimise and, ideally, eliminate negative impacts on users, even if unintentional.
Questions for consideration
- Are there any adverse or unintended consequences foreseeable?
- Which user rights will be most affected?
- What data is drawn upon for decision-making?
- How will the findings of a Privacy Impact Assessment be addressed?
- How is the collection, use and storage of data being made clear to users?
- How is users’ informed consent being obtained?
How to apply criterion 7
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Innovating with clear intent will give meaning and justification to harnessing new technologies and avoid new for the sake of new.
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Your responsibilities
To successfully meet this criterion, agencies will need to:
- follow guidance on critical and emerging technologies
- maintain interoperability in the face of new technology
- track adoption of new technology.
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When to apply
Apply Criterion 8 during Discovery and Alpha to deliver modern, high-quality services.
Consider this criterion throughout the Service design and delivery process to keep the service at pace with changing user expectations.
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Questions for consideration
- How does a new technology benefit the service?
- How will agencies validate that a new technology is interoperable with services?
- What can be learnt from other agencies’ experiences?
- What are the ongoing requirements of supporting a new technology?
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Your responsibilities
To successfully meet this criterion, agencies will need to:
- follow guidance on critical and emerging technologies
- maintain interoperability in the face of new technology
- track adoption of new technology.
When to apply
Apply Criterion 8 during Discovery and Alpha to deliver modern, high-quality services.
Consider this criterion throughout the Service design and delivery process to keep the service at pace with changing user expectations.
Questions for consideration
- How does a new technology benefit the service?
- How will agencies validate that a new technology is interoperable with services?
- What can be learnt from other agencies’ experiences?
- What are the ongoing requirements of supporting a new technology?
How to apply criterion 8
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Continuous monitoring and measurement of services will ensure they operate smoothly, remain secure and cater for users’ evolving needs.
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Your responsibilities
To successfully meet this criterion, agencies will need to:
- establish a baseline for the service
- identify the right performance indicators
- measure, report and improve according to strategies.
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When to apply
Apply Criterion 9 during Beta and Live and consider it during Discovery. Collate metrics and monitor the service with a holistic approach and report results to build government’s view of its services landscape.
Adhere to Criterion 9 across the Service design and delivery process to promote continuous improvement.
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Questions for consideration
- What attributes are currently being measured?
- What do existing results say about the service or opportunity?
- What is the story that the data tells us?
- How have results changed over time?
- What service improvements are necessary?
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Your responsibilities
To successfully meet this criterion, agencies will need to:
- establish a baseline for the service
- identify the right performance indicators
- measure, report and improve according to strategies.
When to apply
Apply Criterion 9 during Beta and Live and consider it during Discovery. Collate metrics and monitor the service with a holistic approach and report results to build government’s view of its services landscape.
Adhere to Criterion 9 across the Service design and delivery process to promote continuous improvement.
Questions for consideration
- What attributes are currently being measured?
- What do existing results say about the service or opportunity?
- What is the story that the data tells us?
- How have results changed over time?
- What service improvements are necessary?
How to apply criterion 9
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By responding to users’ feedback and changing needs with impactful improvements, the service will remain fit for purpose.
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Your responsibilities
To successfully meet this criterion, agencies will need to:
- improve the service across its life
- schedule regular assessments
- communicate service upgrades.
Connect with the digital community
Share, build or learn digital experience and skills with training and events, and collaborate with peers across government.