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Visit the website
The Australian Government Architecture can be navigated through several pathways to suit agencies needs and interests. Capabilities include reference to linked or related capabilities to help users find what they need.
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Visit the Australian Government Architecture website
Deliver capabilities faster and in a way that is consistent, interoperable, promotes reuse, represents less risk and ensures value for money.
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Stay informed
To stay informed about the AGA, please join the Architecture Community of Practice by emailing architecture@dta.gov.au or directly through joining the APS Digital Profession.
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Understanding how a service impacts users’ digital rights and privacy will protect them from adverse and unintended consequences.
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Your responsibilities
To successfully meet this criterion, agencies will need to:
- protect users’ digital rights
- understand privacy impacts
- understand the limits of data.
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Questions for consideration
- Are there any adverse or unintended consequences foreseeable?
- Which user rights will be most affected?
- What data is drawn upon for decision-making?
- How will the findings of a Privacy Impact Assessment be addressed?
- How is the collection, use and storage of data being made clear to users?
- How is users’ informed consent being obtained?
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Your responsibilities
To successfully meet this criterion, agencies will need to:
- protect users’ digital rights
- understand privacy impacts
- understand the limits of data.
When to apply
Apply Criterion 7 throughout Discovery, Alpha, Beta and Live to identify and manage existing and emergent risks to users.
Adhere to the criterion through the entire life of a service to minimise and, ideally, eliminate negative impacts on users, even if unintentional.
Questions for consideration
- Are there any adverse or unintended consequences foreseeable?
- Which user rights will be most affected?
- What data is drawn upon for decision-making?
- How will the findings of a Privacy Impact Assessment be addressed?
- How is the collection, use and storage of data being made clear to users?
- How is users’ informed consent being obtained?
How to apply criterion 7
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Innovating with clear intent will give meaning and justification to harnessing new technologies and avoid new for the sake of new.
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Your responsibilities
To successfully meet this criterion, agencies will need to:
- follow guidance on critical and emerging technologies
- maintain interoperability in the face of new technology
- track adoption of new technology.
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When to apply
Apply Criterion 8 during Discovery and Alpha to deliver modern, high-quality services.
Consider this criterion throughout the Service design and delivery process to keep the service at pace with changing user expectations.
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Questions for consideration
- How does a new technology benefit the service?
- How will agencies validate that a new technology is interoperable with services?
- What can be learnt from other agencies’ experiences?
- What are the ongoing requirements of supporting a new technology?
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Your responsibilities
To successfully meet this criterion, agencies will need to:
- follow guidance on critical and emerging technologies
- maintain interoperability in the face of new technology
- track adoption of new technology.
When to apply
Apply Criterion 8 during Discovery and Alpha to deliver modern, high-quality services.
Consider this criterion throughout the Service design and delivery process to keep the service at pace with changing user expectations.
Questions for consideration
- How does a new technology benefit the service?
- How will agencies validate that a new technology is interoperable with services?
- What can be learnt from other agencies’ experiences?
- What are the ongoing requirements of supporting a new technology?
How to apply criterion 8
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Continuous monitoring and measurement of services will ensure they operate smoothly, remain secure and cater for users’ evolving needs.
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Your responsibilities
To successfully meet this criterion, agencies will need to:
- establish a baseline for the service
- identify the right performance indicators
- measure, report and improve according to strategies.
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When to apply
Apply Criterion 9 during Beta and Live and consider it during Discovery. Collate metrics and monitor the service with a holistic approach and report results to build government’s view of its services landscape.
Adhere to Criterion 9 across the Service design and delivery process to promote continuous improvement.
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Questions for consideration
- What attributes are currently being measured?
- What do existing results say about the service or opportunity?
- What is the story that the data tells us?
- How have results changed over time?
- What service improvements are necessary?
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Your responsibilities
To successfully meet this criterion, agencies will need to:
- establish a baseline for the service
- identify the right performance indicators
- measure, report and improve according to strategies.
When to apply
Apply Criterion 9 during Beta and Live and consider it during Discovery. Collate metrics and monitor the service with a holistic approach and report results to build government’s view of its services landscape.
Adhere to Criterion 9 across the Service design and delivery process to promote continuous improvement.
Questions for consideration
- What attributes are currently being measured?
- What do existing results say about the service or opportunity?
- What is the story that the data tells us?
- How have results changed over time?
- What service improvements are necessary?
How to apply criterion 9
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By responding to users’ feedback and changing needs with impactful improvements, the service will remain fit for purpose.
Connect with the digital community
Share, build or learn digital experience and skills with training and events, and collaborate with peers across government.