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The Digital Service Standard
The Digital Service Standard is a set of best-practice principles for designing and delivering government services. It helps digital teams to build services that are user-friendly, inclusive, adaptable, and measurable. To successfully apply it, government agencies must meet the criteria:
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Supporting the policy for responsible use of AI in government
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Delivery Confidence Assessments
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Assurance plays a key role in keeping decision-makers informed of the status of digital projects and helping focus attention where it is needed most. In partnership with the University of Sydney’s John Grill Institute for Project Leadership, new guidance has been prepared to support more effective assurance of digital projects.
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This guidance is designed to ensure assurance activities appropriately consider the unique challenges and complexities of digital projects when forming Delivery Confidence Assessments (DCAs).
DCAs are an overall expression of the likelihood a digital project will deliver on expected benefits for Australians on time and on budget.
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Digital project assurance
The Digital Transformation Agency (DTA) coordinates assurance for the Australian Government’s digital projects.
The Assurance Framework for Digital and ICT Investments sets out how the DTA works to maximise the value of this assurance in keeping delivery teams focused on what must go right to deliver expected benefits for Australians.
The DCA guidance prepared jointly with the John Grill Institute for Project Leadership is part of a research series engaging leading researchers around the world on the key factors influencing digital project success. This research is then translated into how the DTA works across the Australian Government to deliver on its purpose.
You can learn more about the work of the DTA by visiting dta.gov.au.
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Assessing delivery confidence of digital projects
Connect with the digital community
Share, build or learn digital experience and skills with training and events, and collaborate with peers across government.