• Tell us what you think

    This toolkit is designed as a dynamic resource intended to evolve and improve over time.  

    The DTA is releasing this toolkit as an alpha version to get your feedback on the initial prototype. Help us build and improve on the toolkit, by sharing your experience with us.   

  • The Digital Transformation Agency (DTA) has shared this alpha version of its policy toolkit to benefit Australian government departments and agencies. It is ‘a compass, not a map’ to guide agencies in their digital policy development.  

  • Criterion 5 – Build trust in design

  • The 5 phase process

  • Criterion 6 – Don’t reinvent the wheel

  • Next: 5-phase policy development process

    Policy toolkit: alpha

  • 1. Start with the problem, not the solution

    Avoid jumping to a policy solution. Take the time to understand the problem, the context and the needs of those impacted before exploring potential approaches.  

    2. Be agile and iterative where appropriate

    Policy development is not linear. Be prepared to continuously revise your approach as any new information emerges and feedback is gathered.

    3. Stay user-centred

    Always focus on the end users – whether they are citizens, agencies, or businesses. Understanding their needs will lead to better outcomes.  

    4. Seek feedback and collaborate

    Policy development is a collaborative process. Reach out for input and guidance when needed, especially if the standard approach isn’t working.  

    5. Don’t rely solely on templates

    Use templates and resources as a guide. Don’t be afraid to adapt them to suit your specific situation.

    6. Engage early and often

    Consult with stakeholders early and continue engaging with them throughout the process. Their input is invaluable for effective policy. 

    7. Test and validate assumptions

    Regularly challenge your assumptions about the problem and solution. Testing early can save time and effort down the road.  

    8. Be prepared for change

    Policy environments shift rapidly. Be ready to adapt your approach and remain open to continuous improvement.  

    9. Avoid duplication

    Check what already exists and if existing solutions can be modified to suit needs, rather than assuming something new is required. 

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