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Getting support for user research
How to get support in your organisation to do user research -
Use existing research and data
Use research that may already be available about your users' needs -
Find user research participants
How to recruit people to research with -
Interview users
How to ask questions and observe users -
Consent forms for user research
Making sure users can agree to talk to you -
Paying incentives for user research
How to pay users for their time -
Analysing user research
How to act on your user research -
Understanding diversity
Be mindful that users have diverse needs and abilities -
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Understanding digital roles
There are various roles in a multidisciplinary team. Learn about what each role does and what purpose it serves -
Multidisciplinary teams
Learn about multidisciplinary teams and why they are important -
Building core roles in a team
Learn about building an ongoing multidisciplinary team, what roles you’ll need and how to decide when you need them -
How to upskill a team
In a multidisciplinary team, you may need to build capability. You can do this through upskilling -
Service design and delivery process
The service design and delivery process guides teams to deliver simple and seamless services -
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Tell us what you think about digital.gov.au Beta
Tell us what you think of the digital.gov.au beta -
Digital Experience Policy Timeline
A graphic showing the Digital Experience Policy implementation timeline -
Enterprise Resource Planning (ERP)
The GovERP reuse assessment outlines 5 key observations for reuse. -
myGov Platform Capability and Functions Overview
A guide to help you determine whether myGov's capabilities meet your service's needs -
myGov decision-making framework
A guide to help you determine whether you should connect your service to myGov -
Digital Experience Policy – Standard Criteria
A list of each of the Digital Experience Policy Standards and their associated criteria -
Artificial intelligence (AI)
The policy and resources that inform the use of AI in government
Connect with the digital community
Share, build or learn digital experience and skills with training and events, and collaborate with peers across government.