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Pay incentives through a recruitment agency
When you use an agency to recruit participants, the incentive is typically cash or a voucher. The value will depend on the cohort that you are trying to reach and the length of the research session. You can ask recruitment agencies for advice on how much you should give.
The agency can transfer the incentive to the participants for a fee once the research is complete. Avoid handling cash incentives yourself.
You can ask the agency to hire a venue that has a host who can manage your participants and hand over the cash incentive on your behalf. For example, if your target group is seniors, they may feel more comfortable with a senior host. There is usually an additional cost for this, which you should factor into your research budget.
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Privacy and Security Trust Centre
Learn how Australian Government is committed to protecting your digital wellbeing and get the latest information on privacy, security and fraud protection.
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Find agencies that recruit research participants on the Digital Marketplace.
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Next page: Analysing user research
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Next page: Find user research participants
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Next page: Multidisciplinary teams
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Next page: Getting support for user research
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Next page: Understanding users and their needs
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Next page: Use existing research and data
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The Data and Digital Government Strategy sets a 2030 vision for:
"the Australian Government to deliver simple, secure and connected public services, for all people and business, through world class data and digital capabilities."
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Digital Access Standard video
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Digital Inclusion Standard video
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Digital Performance Standard video
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The Data and Digital Government Strategy sets a 2030 vision for:
'the Australian Government to deliver simple, secure and connected public services, for all people and business, through world class data and digital capabilities.'
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Digital Service Standard video
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Next page: User research
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